Real-Life Example of the Cost of Information Quality
There is a heartbreaking story that really demonstrates the sometimes all-too-high cost of poor information quality in the real world. The article IT Integration: The Army’s Pay Misstep discusses the problems that the US Army Reserve has had in paying its people properly and the impact that it has on real people, especially wounded soldiers and their families.
Like so many IQ related stories, this one has a bit of everything:
- Organizations Outpacing Systems
- Legacy Applications
- Manual Data Entry
- Complex Business Logic
- Regulatory Compliance
- Technical and Process Wizards Keeping Everything Running
The sad thing is, often it is the individual service members who end up paying the price. Something worth considering around Memorial Day.
technorati tags: information quality, data quality, integration, case, studies, automation, people, practices, data
July 9th, 2006 at 5:37 pm
[…] A couple of articles about bad data entry and incorrect data transfers got me thinking about sanity checks. Bad data entry is a fact of life, but when someone is deployed to Iraq based on a clerical error (especially when they already knew there were issues), that is a cause for concern. Bad file transfers happen as well, but when crime victims get phone calls falsely notifying them of the release of the offender, it becomes a concern. […]